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1. 看型号Check the model确认产品机身或包装上的型号，与页面中的型号一致。Confirm that the model on the product or package matches this website.
2. 看连接Check the connection确认设备接口、供电端与线材两端相互匹配，再接通电源。Match the device port, power source, and both cable ends before connecting power.
3. 看状态Check the status观察终端是否进入充电；如果没有反应，断开后重新连接一次。Check whether charging starts. If there is no response, disconnect and reconnect once.

• USB-C 与 Lightning 是不同接口，选择线材前请同时确认供电端和设备端。USB-C and Lightning are different connectors. Check both the power-source and device ends before choosing a cable.
• 实际充电能力取决于充电器、线材、设备与协议，单个部件不能代表整条链路。Actual charging depends on the charger, cable, device, and protocol; one component cannot represent the full chain.
• 磁吸产品使用保护壳时，请确认保护壳支持磁吸，并移除卡片或金属夹层。For magnetic products, use a compatible case and remove cards or metal layers.

• 没有充电Charging does not start适用：充电器、充电宝、桌面充电站与线材Applies to: Chargers, power banks, desktop charging stations, and cables

  先注意：发现破损、变形、焦痕、异味或进液时不要继续通电。Stop condition: Do not reconnect power if you see damage, deformation, scorch marks, unusual smells, or liquid ingress.操作：断开电源，检查供电端、线材和设备接口，再用已知正常的部件逐一交叉测试。Action: Disconnect power, inspect the source, cable, and device port, then cross-check each part with a known-good component.预期：重新连接后，设备应进入稳定充电状态。Expected: After reconnecting, the device should enter a stable charging state.需要升级：仍无反应，或任一部件外观异常时，停止使用并联系支持。Escalate: Stop using the product and contact support if there is still no response or any component looks abnormal.内容更新：2026-07-13 · 联系支持Updated: 2026-07-13 · Contact support
• 功率或速度低于预期Power or speed is lower than expected适用：所有补能产品Applies to: All charging products

  先注意：不要在设备高温或高负载时反复插拔测试。Stop condition: Do not repeatedly reconnect while the device is hot or under heavy load.操作：确认设备当前电量和温度，并核对充电器、线材与终端整条链路的要求。Action: Check the current battery level and temperature, then verify the requirements of the charger, cable, and device.预期：条件匹配后，设备应保持连续充电；实际速度会随电量与温度变化。Expected: With a compatible chain, charging should remain continuous; actual speed will change with battery level and temperature.需要升级：更换已知正常的连接链路后仍明显异常，请记录型号、环境与连接方式。Escalate: If a known-good connection remains abnormal, record the model, environment, and full connection setup.内容更新：2026-07-13 · 联系支持Updated: 2026-07-13 · Contact support
• 协议或接口不匹配Protocol or connector mismatch适用：USB-C、Lightning 与磁吸补能产品Applies to: USB-C, Lightning, and magnetic charging products

  先注意：不要强行插入不匹配接口，也不要使用变形端头。Stop condition: Never force an incompatible connector or use a deformed plug.操作：同时确认供电端和设备端接口，并对照设备说明中的输入要求重新选择充电器或线材。Action: Check both ends of the connection and select a charger or cable that matches the device input requirements.预期：接口与输入要求匹配后，设备不再提示不支持。Expected: The unsupported message should clear once the connector and input requirements match.需要升级：仍提示不支持时，请提供设备型号、系统版本和完整连接组合。Escalate: If the message remains, provide the device model, system version, and complete connection setup.内容更新：2026-07-13 · 联系支持Updated: 2026-07-13 · Contact support
• 温度异常Abnormal temperature适用：充电器、充电宝与桌面充电站Applies to: Chargers, power banks, and desktop charging stations

  先注意：持续烫手、异味、冒烟、变形或异常声响属于停止使用条件。Stop condition: Persistent excessive heat, unusual smells, smoke, deformation, or abnormal sounds require immediate stop of use.操作：立即断开电源，把产品移到通风、干燥且远离可燃物的位置自然冷却。Action: Disconnect power and let the product cool naturally in a ventilated, dry place away from combustible materials.预期：停止使用后温度应逐渐下降，不再出现异味或异常声响。Expected: Temperature should fall after use stops, with no further smell or abnormal sound.需要升级：异常持续、再次通电复现或外观变化时，不要自行拆解，直接联系支持。Escalate: Do not disassemble the product; contact support if the issue persists, returns after reconnection, or changes the product appearance.内容更新：2026-07-13 · 联系支持Updated: 2026-07-13 · Contact support
• 连接反复中断Repeated disconnection适用：线材、磁吸充电宝与 USB-C 充电产品Applies to: Cables, magnetic power banks, and USB-C charging products

  先注意：端头松动、线身破损或接口焦黑时停止使用。Stop condition: Stop use if a connector is loose, the cable is damaged, or a port shows scorch marks.操作：重新插紧端口或对准磁吸位置，移除不兼容保护壳，并检查线材是否过度弯折。Action: Reconnect the port or magnetic position, remove an incompatible case, and check for excessive cable bending.预期：调整后连接应保持稳定，不再频繁开始和停止。Expected: The connection should remain stable after adjustment.需要升级：更换已知正常的线材或设备后仍中断，请记录发生频率与完整连接组合。Escalate: If a known-good cable or device still disconnects, record the frequency and complete connection setup.内容更新：2026-07-13 · 联系支持Updated: 2026-07-13 · Contact support

若产品或连接部件出现持续烫手、异味、变形、冒烟、异常声响、进液或明显破损，请立即断开电源并停止使用。不要自行拆解、挤压或继续通电测试。Disconnect power and stop use if the product or connection remains too hot to touch, smells unusual, deforms, smokes, makes abnormal sounds, has liquid ingress, or shows visible damage. Do not disassemble, squeeze, or reconnect it for testing.

请准备产品型号、购买渠道、订单或购买凭证、问题现象与相关图片。保修范围、期限与所需购买凭证，以所选淘宝或京东官方商品页及对应订单展示的条款为准。 退换资格、期限、凭证、寄送与退款处理，以所选淘宝或京东商品页和对应订单规则为准。Prepare the product model, retailer, order or proof of purchase, issue description, and relevant images. Warranty coverage and service requirements follow the terms displayed on the selected official marketplace listing and the verified order record. Return and exchange eligibility, time limits, evidence, shipping, and refund handling follow the terms displayed on the Taobao or JD order and product listing.