CONTACT MAIXI
让每一种需求,清楚抵达。Let every request arrive clearly.
无论是选购产品、为团队集中采购,还是洽谈渠道合作,都可以选择对应事项联系我们。For product selection, team purchasing, or retail partnerships, choose the relevant topic and contact us directly.
从联系目的开始Start with your purpose查看联系事项View contact topicsTALK TO MAIXI
选择你想沟通的事项。Choose what you would like to discuss.
先确认最接近的联系目的,再通过页面下方唯一邮箱来信,并在邮件主题中写明事项。Choose the closest purpose, then use the single email below and name the topic in your subject line.
- 01
购买咨询Purchase enquiry
告诉我们你所在的地区、感兴趣的型号与主要使用场景,便于继续确认产品和购买方式。Tell us your region, the model you are considering, and your main use case so we can confirm the right product and purchase path.
邮件主题:购买咨询Subject: Purchase enquiry - 02
售后与使用支持After-sales and product support
写明产品型号、购买渠道、问题现象与已经尝试的操作,便于支持团队继续处理。Include the product model, retailer, issue, and steps already tried so the support team can continue the case.
邮件主题:售后与使用支持Subject: After-sales and product support - 03
企业采购Business purchasing
如需团队配备、礼赠定制或批量采购,请说明目标型号、数量与预计时间。For team equipment, gifting, customization, or volume purchasing, include the target model, quantity, and expected timing.
邮件主题:企业采购Subject: Business purchasing - 04
渠道合作Retail partnership
欢迎零售、分销与品牌伙伴来信,介绍业务方向、覆盖区域与合作设想。Retail, distribution, and brand partners can introduce their business focus, coverage, and proposed partnership.
邮件主题:渠道合作Subject: Retail partnership - 05
媒体与品牌联系Media and brand contact
如需采访、资料或品牌合作,请说明机构、主题、使用范围与预计时间。For interviews, materials, or brand partnerships, include your organization, topic, intended use, and timing.
邮件主题:媒体与品牌联系Subject: Media and brand contact - 06
隐私联系Privacy contact
如需咨询个人信息与隐私相关事项,请在邮件中说明请求类型;不要发送密码或验证码。For privacy requests, state the request type in your email and never send passwords or verification codes.
邮件主题:隐私联系Subject: Privacy contact
BEFORE YOU WRITE
让一封邮件带上足够的信息。Give us enough context in one email.
不需要复杂表格。根据联系事项写清下面几项即可。No complex form is needed. Include the details relevant to your contact topic.
- 购买咨询Purchase enquiry地区、型号、主要使用场景Region, model, and main use case
帮助我们理解你在什么环境下使用,以及正在关注哪一款产品。This helps us understand your environment and the product you are considering.
- 企业采购Business purchasing目标型号、数量、预计时间Target model, quantity, and timing
如果涉及团队配备、礼赠或定制,也可以一并说明用途和需求范围。For team equipment, gifting, or customization, include the intended use and scope.
- 渠道合作Retail partnership业务方向、覆盖区域、合作设想Business focus, coverage, and proposal
简要介绍现有业务与希望展开的合作方式,方便从同一背景开始讨论。Introduce your current business and the partnership you would like to explore.
产品使用与售后问题,请前往服务与支持页面;邮件中请勿发送支付密码、验证码等敏感信息。For product use and after-sales issues, visit Support. Never send payment passwords or verification codes.
服务与支持SupportSTART A CONVERSATION
从一封清楚的邮件开始。Start with one clear email.
选择与你需求最接近的主题,把所在地区、关注型号或合作方向告诉我们。Choose the closest topic and tell us your region, product model, or intended partnership.



